pg63 Frequently Asked Questions

pg63 requires KYC (Know Your Customer) verification before processing your first withdrawal. Accepted Philippine government-issued IDs include a passport, driver's license, PhilSys National ID, UMID, SSS ID, or Voter's ID. You will also need to submit a selfie holding your ID. Documents are reviewed within one to two business days. Unverified accounts may deposit and play but cannot withdraw.

Go to the pg63 Login page and click "Forgot Password" below the login form. Enter the email address linked to your account. You will receive a password reset link within a few minutes — check your spam folder if it does not arrive. Click the link, set a new password, and log in. If you no longer have access to your registered email, contact [email protected] for manual account recovery.

No. pg63 strictly allows one account per person, per household, and per device. Opening duplicate accounts is a violation of our Terms and Conditions and will result in the closure of all linked accounts, along with forfeiture of any pending bonuses or winnings. If you have accidentally created two accounts, contact [email protected] immediately to merge or close the duplicate.

To permanently close your pg63 account, email [email protected] with the subject line "Account Closure Request" from your registered email address. Our team will process the closure within three business days. Any remaining real-money balance will be returned to your verified payment method. Note that bonus balances are forfeited upon voluntary account closure. If you are closing due to problem gambling concerns, consider our self-exclusion program instead.

The minimum deposit on pg63 varies slightly by payment method. For GCash and PayMaya, the minimum is ₱100. For bank transfers via BPI, BDO, or Metrobank, the minimum is ₱500. There is no maximum deposit cap, though large deposits may trigger additional verification checks as required under PAGCOR anti-money laundering compliance procedures.

GCash withdrawals on pg63 are among the fastest available — most are processed within 15 to 60 minutes after approval. Withdrawals submitted during business hours (8 AM to 10 PM Philippine time) are typically faster. During peak periods or if your account is pending additional verification, processing may take up to 24 hours. The minimum GCash withdrawal amount is ₱200.

pg63 does not charge any fees on standard deposits or withdrawals. However, your bank or e-wallet provider (GCash, PayMaya, BPI, BDO, Metrobank) may apply their own transaction fees depending on your account type. We recommend checking with your payment provider for any applicable charges. Currency conversion fees may also apply if your account is not denominated in Philippine Peso (PHP).

Bank transfer withdrawals to Philippine banks such as BDO, BPI, and Metrobank typically take one to three business days to reflect in your bank account after pg63 approves the request. Approval usually happens within 24 hours on business days. Transfers submitted on weekends or public holidays will begin processing on the next business day. InstaPay-enabled transfers may arrive faster, often within a few hours.

The minimum withdrawal amount at pg63 is ₱200 for GCash and PayMaya. For bank transfers to BPI, BDO, UnionBank, or Metrobank, the minimum withdrawal is ₱500. Withdrawals below these thresholds will not be processed. Make sure your account is fully KYC-verified before requesting a withdrawal, as unverified accounts cannot access withdrawal functions.

Yes — pg63 is fully optimised for mobile play. The platform runs smoothly on any modern Android or iOS smartphone or tablet through your browser, no app download required. Simply visit pg63.bet on your mobile browser, log in, and start playing. All games — slots, live casino, bingo, and sports betting — are mobile-compatible and load quickly even on LTE connections common across Manila, Cebu, and the provinces.

Yes, pg63 features live sabong (cockfighting) betting, one of the most popular traditional Filipino sports wagering formats. You can bet on live sabong matches streamed in real time, with multiple fight schedules available throughout the day. Sabong betting at pg63 is available to verified players aged 21 and above. Check the Sports or Live Games section of your pg63 account for the current sabong schedule.

Absolutely. PBA (Philippine Basketball Association) is one of the top sports betting markets on pg63. You can bet on PBA game results, point spreads, over/under totals, and player props during the active season. pg63 also covers NBA, UFC, boxing, and other international sports. Live in-play betting is available for selected matches, allowing you to place bets as the game unfolds.

RTP (Return to Player) varies by game and provider. Most JILI and PG Soft slots on pg63 have RTPs ranging from 96% to 98.5%. You can find the specific RTP for any game in its information or paytable screen before you start playing. Higher RTP games return more to players on average over a large number of spins, though individual session outcomes depend on variance and are never guaranteed.

Wagering requirements (also called rollover or playthrough) specify how many times you must bet a bonus amount before you can withdraw winnings earned from it. For example, a ₱1,000 bonus with a 20x wagering requirement means you must place ₱20,000 in total bets before withdrawing. At pg63, wagering requirements and eligible games are clearly stated in each bonus offer's terms. Slot games typically contribute 100% toward clearing wagering requirements.

Yes. pg63 regularly runs promotions for existing players, including reload deposit bonuses, free spins on featured JILI slot titles, cashback offers, and seasonal specials tied to Filipino holidays and events. Check the Current Offers page frequently for the latest deals. pg63 also has a loyalty program where regular players accumulate points that can be converted to bonus credits or free spins.

Bonus eligibility depends on the specific promotion. Most pg63 welcome and deposit bonuses are valid for slot games and may contribute partially or fully toward wagering requirements. Live casino games (baccarat, roulette, blackjack) sometimes contribute at a lower rate or are excluded altogether from bonus wagering. Free spin bonuses are tied to specific slot titles. Always read the individual bonus terms on the Current Offers page before claiming.

The minimum legal age to play on pg63 is 21 years old, as required by PAGCOR regulations governing casino-style online gambling in the Philippines. Age is verified during account registration and again during KYC identity verification before the first withdrawal. Any account found to belong to a player under 21 will be immediately suspended and the balance returned. pg63 takes underage gambling prevention very seriously.

pg63 offers a self-exclusion tool accessible from Account Settings under Responsible Gaming. You can choose to exclude yourself for 6 months, 1 year, 3 years, or permanently. Once activated, your account is suspended and all marketing communications from pg63 are stopped for the full duration. Self-exclusion periods cannot be shortened. If you need immediate help, email [email protected] with the subject "Self-Exclusion Request" and the team will action it within one business day.

Log in to your pg63 account, go to Account Settings, and select Responsible Gaming. From there, you can set daily, weekly, or monthly deposit limits and loss limits. Reducing a limit takes effect immediately. Increasing a limit is subject to a mandatory 72-hour review period to prevent impulsive decisions. These tools are free, voluntary, and designed to help Filipino players stay in control of their gaming activity.

Beyond pg63's own responsible gaming tools, Filipino players can reach out to the National Center for Mental Health (NCMH) via their 24/7 crisis hotline at 1553. PAGCOR also maintains responsible gaming resources for players under its regulated platforms. pg63's support team is available at [email protected] for any account-related responsible gaming requests, including self-exclusion, deposit limit activation, and cool-off period setup.