pg63 Privacy Policy
At pg63, protecting your personal information is a responsibility we take seriously. This Privacy Policy explains exactly what data we collect, why we collect it, how we use it, and what rights you have as a Filipino player under the Philippine Data Privacy Act of 2012.
What pg63 Guarantees You as a Data Subject
Under the Philippine Data Privacy Act of 2012 (RA 10173), every Filipino player on pg63 has specific rights over their personal data. Here's a plain-English summary of what those rights mean in practice.
Right to Access
You have the right to request a copy of the personal data pg63 holds about you at any time. We will provide a clear, readable summary of your data within a reasonable timeframe upon receipt of a verified written request sent to our support email.
Right to Correction
If any personal information we hold about you is inaccurate, incomplete, or outdated, you have the right to request that we correct it. You can update most account information directly from your pg63 account settings, or contact support for more complex corrections.
Right to Erasure
You may request deletion of your personal data from pg63 systems, subject to our legal obligations to retain certain records under Philippine AML regulations, PAGCOR guidelines, and applicable tax law. Requests for erasure are assessed on a case-by-case basis.
Right to Object
You have the right to object to the processing of your personal data for direct marketing purposes. If you no longer wish to receive promotional communications from pg63, you can opt out via the unsubscribe link in any email, or by contacting customer support directly.
Right to Data Portability
Where technically feasible and legally permissible, you have the right to receive your personal data in a structured, commonly used, machine-readable format, and to transmit that data to another controller. Contact our support team to initiate a data portability request.
Right to Lodge a Complaint
If you believe pg63 has mishandled your personal data, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines — the country's data protection authority — through the NPC's official complaint procedures.
1Introduction
This Privacy Policy ("Policy") describes how pg63 ("pg63", "we", "us", "our") collects, uses, stores, shares, and protects the personal information of individuals ("you", "Player", "User") who register for and use the pg63 online gaming platform available at pg63.bet.
pg63 is committed to ensuring that your privacy is protected and that your personal data is processed lawfully, fairly, and transparently. This Policy is designed to be straightforward and easy to understand — because every Filipino player deserves to know exactly what happens to their information when they sign up and play on pg63.
By registering a pg63 account or otherwise using the pg63 platform, you acknowledge that you have read and understood this Privacy Policy. This Policy should be read alongside our Terms and Conditions, which govern your use of the pg63 platform more broadly.
2Data Controller
For the purposes of the Philippine Data Privacy Act of 2012 (RA 10173) and its implementing rules and regulations, pg63 acts as the Personal Information Controller (PIC) in respect of the personal data collected through the pg63 platform.
As the Personal Information Controller, pg63 determines the purposes and means by which your personal data is processed. Where pg63 engages third-party service providers to process personal data on pg63's behalf, those providers act as Personal Information Processors (PIPs) and are contractually bound to process your data only on pg63's documented instructions, in compliance with applicable Philippine data privacy law.
3Data We Collect
pg63 collects personal data across the following categories, depending on how you interact with the platform:
3.1 Identity and Contact Data
- Full legal name as it appears on a government-issued ID;
- Date of birth (for age verification — you must be 21 or older);
- Mobile number registered with a Philippine network;
- Email address;
- Residential address (province, city/municipality, barangay, postal code).
3.2 Identity Verification Data
- Copies of government-issued identification documents (e.g., Philippine passport, driver's license, PhilSys ID, UMID, SSS ID, Voter's ID);
- Selfie or biometric photograph where required for KYC (Know Your Customer) purposes;
- Proof of address documentation where requested.
3.3 Financial Data
- GCash mobile number or account reference;
- PayMaya / Maya account reference;
- Bank account name, account number, and branch information for BPI, BDO, Metrobank, UnionBank, or other accepted banking institutions;
- Deposit and withdrawal transaction history;
- Source of funds documentation where requested for AML compliance.
3.4 Technical and Usage Data
- IP address and approximate geolocation;
- Device type, operating system, and browser information;
- Login timestamps and session duration data;
- Pages visited, games played, bets placed, and wagering history;
- Cookies and similar tracking technology data (see Section 10).
3.5 Communications Data
- Records of customer support interactions, including live chat transcripts, email correspondence, and support ticket history;
- Survey responses and feedback submitted to pg63.
| Data Category | Examples | Mandatory? |
|---|---|---|
| Identity & Contact | Full name, email, mobile, address | Yes — required for account creation |
| Identity Verification | Government ID, selfie | Yes — required before first withdrawal |
| Financial | GCash number, bank account details | Yes — required for deposits & withdrawals |
| Technical & Usage | IP address, device info, gaming history | Collected automatically |
| Communications | Support chat, email records | Collected when you contact us |
4How We Collect Your Data
pg63 collects your personal data through the following means:
- Direct collection: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, participating in a promotion, or contacting customer support;
- Automated collection: Technical data collected automatically as you browse and interact with the pg63 platform, including via cookies and similar tracking technologies;
- Third-party sources: Identity verification services, payment processors (such as GCash and PayMaya), fraud detection partners, and publicly available sources where permitted by applicable law;
- Regulatory sources: Information provided by PAGCOR or the Anti-Money Laundering Council (AMLC) in the course of regulatory compliance activities.
5How We Use Your Data
pg63 uses your personal data for the following purposes:
- To create and manage your pg63 player account;
- To verify your identity and age in compliance with PAGCOR regulations and Philippine law (you must be 21 or older);
- To process deposits and withdrawals via your chosen Philippine payment method;
- To detect and prevent fraud, money laundering, and other financial crimes in compliance with the Anti-Money Laundering Act of 2001 (RA 9160, as amended);
- To provide customer support and resolve disputes;
- To personalise your gaming experience and display relevant promotions and game recommendations;
- To send you promotional communications, subject to your marketing preferences and opt-out rights;
- To conduct responsible gaming checks and enforce self-exclusion or limit settings where applicable;
- To analyse platform usage for product improvement and technical troubleshooting;
- To comply with applicable Philippine laws, regulations, and PAGCOR licensing requirements.
pg63 will not use your personal data for any purpose that is incompatible with the purposes set out in this Policy without first obtaining your consent or establishing a separate lawful basis for doing so.
6Legal Basis for Processing
Under the Philippine Data Privacy Act of 2012, pg63 processes your personal data on one or more of the following lawful bases:
- Contractual necessity: Processing required to fulfil our contract with you — operating your player account, processing payments, and delivering gaming services;
- Legal obligation: Processing required to comply with Philippine law, including AML obligations, PAGCOR licensing conditions, and tax reporting requirements;
- Legitimate interests: Processing for fraud prevention, platform security, and product improvement, where our legitimate interests do not override your data privacy rights;
- Consent: Processing for direct marketing communications, where you have given clear, specific, and informed consent that you may withdraw at any time.
7Data Sharing & Disclosure
pg63 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share your data only in the following limited circumstances:
7.1 Service Providers
pg63 engages trusted third-party service providers who process personal data on our behalf, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank, UnionBank), identity verification services, cloud hosting providers, analytics platforms, and customer support technology providers. All such providers are contractually bound to process your data in accordance with pg63's instructions and RA 10173.
7.2 Game Content Providers
Certain game-related data (such as bet history and game session data) may be shared with licensed game providers whose titles are hosted on the pg63 platform, for the purposes of game operation, fairness auditing, and technical support.
7.3 Regulatory and Law Enforcement Authorities
pg63 may disclose personal data to PAGCOR, the AMLC, the National Privacy Commission, the Bureau of Internal Revenue (BIR), or any other Philippine regulatory or law enforcement authority where required or permitted by applicable Philippine law.
7.4 Business Transfers
In the event of a merger, acquisition, restructuring, or sale of pg63 or its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and its implications for your personal data in accordance with RA 10173.
8International Data Transfers
Where pg63 transfers personal data outside of the Philippines — for example, to cloud servers or service providers located in other jurisdictions — we ensure that such transfers are made only to recipients that provide an adequate level of data protection consistent with the standards of RA 10173 and its implementing rules.
Safeguards for international transfers may include standard contractual clauses approved by the National Privacy Commission, binding corporate rules, or transfers to jurisdictions that have been assessed as providing adequate data protection.
9Data Retention
pg63 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:
- Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with AML record-keeping requirements;
- Financial transaction data: Retained for a minimum of five (5) years from the date of each transaction, in compliance with RA 9160 (Anti-Money Laundering Act, as amended) and BIR requirements;
- Customer support records: Retained for a period of three (3) years from the date of the interaction;
- Marketing preference data: Retained until you withdraw your consent or request deletion, subject to any legal retention obligations.
Upon expiry of the applicable retention period, pg63 will securely delete or anonymise your personal data so that it can no longer be linked to you as an individual.
10Cookies & Tracking Technologies
The pg63 platform uses cookies and similar tracking technologies to improve your experience, maintain session security, and analyse platform usage. The following categories of cookies are used:
- Strictly necessary cookies: Required for the platform to function correctly, including session management and security tokens. These cannot be disabled;
- Functional cookies: Used to remember your preferences, such as language settings and display options;
- Analytics cookies: Used to collect anonymised data about how players use the pg63 platform, helping us improve features and performance;
- Marketing cookies: Used to deliver relevant promotional content. These are set only with your consent.
You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the pg63 platform. By continuing to use pg63 after being presented with our cookie notice, you consent to the use of non-essential cookies as described above.
11Security Measures
pg63 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
- 256-bit SSL/TLS encryption for all data transmitted between your device and pg63 servers;
- Encryption of sensitive data at rest, including financial account details and identity documents;
- Access controls limiting personal data access to authorised pg63 personnel on a need-to-know basis;
- Regular security assessments, penetration testing, and vulnerability scanning;
- Two-factor authentication options for player accounts;
- Incident response procedures aligned with RA 10173 breach notification requirements.
In the event of a personal data breach that poses a risk to your rights and freedoms, pg63 will notify the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, and will inform affected players without undue delay, in accordance with the requirements of RA 10173.
12Children's Privacy
The pg63 platform is strictly intended for adults aged 21 years and over, in compliance with PAGCOR regulations. pg63 does not knowingly collect personal data from individuals under the age of 21.
If pg63 becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has accessed or registered on the pg63 platform, please contact our support team immediately at [email protected] so that we can investigate and act promptly.
13Your Data Rights
As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by pg63:
- Right to be informed: The right to know what personal data pg63 holds about you and how it is processed — which is the primary purpose of this Policy;
- Right to access: The right to obtain a copy of your personal data upon verified written request;
- Right to correction: The right to have inaccurate or incomplete data corrected;
- Right to erasure: The right to request deletion of your personal data, subject to applicable legal retention obligations;
- Right to object: The right to object to processing of your data for direct marketing purposes;
- Right to data portability: The right to receive your data in a structured, machine-readable format where technically feasible;
- Right to lodge a complaint: The right to file a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated.
To exercise any of the above rights, please contact pg63's Data Protection Officer at [email protected] with the subject line "Data Subject Rights Request". We will acknowledge your request within three (3) Philippine business days and respond substantively within fifteen (15) business days, or within the timeframe required by applicable law.
14Changes to This Policy
pg63 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, PAGCOR requirements, or our platform's features and services. When we make material changes to this Policy, we will notify you by posting the revised Policy on the pg63 platform and, where appropriate, by sending a notification to the email address or mobile number registered on your account.
The "Effective Date" shown at the top of this document reflects the date on which the most current version of this Policy came into force. We encourage you to review this Policy periodically to stay informed about how pg63 protects your personal data. Your continued use of the pg63 platform following the effective date of any revision constitutes your acknowledgement of the updated Policy.
15Contact & Data Protection Officer
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way pg63 handles your personal data, please contact our Data Protection Officer using the following details:
Email: [email protected]
Please include "Privacy Policy" or "Data Subject Rights Request" in your subject line. We aim to respond to all data privacy inquiries within 3 Philippine business days.
If you are not satisfied with our response to your data privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines, the regulatory body established under RA 10173 to oversee compliance with Philippine data privacy law.
Play on pg63 with Confidence
Now that you know how pg63 handles your personal data, you can play knowing your information is protected every step of the way — from registration and deposits to withdrawals and support. Must be 21+ to play.
Responsible Gaming: pg63 is strictly for players aged 21 and above, in line with PAGCOR guidelines for the Philippine market. Gambling involves real money and carries financial risk. Set deposit and session limits before you play. If gaming stops being fun, use the self-exclusion tools available in your account settings. For more information, visit our Responsible Gaming page.