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Player Safety First

Responsible Gaming
at pg63

pg63 believes that gaming should always be a fun and entertaining experience — never a source of stress, financial hardship, or harm. Our responsible gaming program is built to keep every Filipino player in control, informed, and protected. Because a good game starts with a safe one.

21+ Players Only
PAGCOR Guidelines
Self-Exclusion Tools
Deposit Limits
Our Commitment

How pg63 Keeps You Safe

Responsible gaming at pg63 is not just a policy — it's a core part of how we operate. Here's what we have in place to protect every player on the platform.

Strict 21+ Age Verification

All pg63 players must be at least 21 years old to register and play, in full compliance with PAGCOR regulations. We verify age at registration and again before the first withdrawal via government-issued Philippine ID documents. No exceptions, no workarounds.

Deposit Limit Controls

You can set daily, weekly, or monthly deposit limits directly from your pg63 account dashboard. Once a limit is set, it takes effect immediately. Lowering a limit applies right away; raising a limit requires a mandatory 72-hour cooling-off period to prevent impulsive decisions.

Session Time Reminders

pg63 lets you set session duration alerts so you're notified when you've been playing for a set amount of time. Whether it's 30 minutes or 3 hours, you decide. It's a simple nudge that helps you stay mindful of how long you've been at the tables or slots.

Reality Check & Cool-Off Breaks

Sometimes you just need a breather. pg63 offers a cool-off option that temporarily suspends your account for 24 hours, 7 days, or 30 days. During this period, you cannot deposit or play. It resets your headspace and helps you return to gaming with a fresh perspective.

Self-Exclusion Program

If you feel that gaming is becoming a problem, pg63's self-exclusion tool allows you to permanently or temporarily close your account. Self-exclusion can be set for 6 months, 1 year, 3 years, or permanently. During any self-exclusion period, you will not receive promotional communications from pg63.

Loss Limit Settings

Beyond deposit limits, pg63 allows you to set a maximum loss threshold per day, week, or month. Once your loss limit is reached, your account is automatically paused for that period. This ensures that a bad run of luck doesn't turn into a financial crisis.

21+

You Must Be 21 or Older to Play on pg63

Under PAGCOR regulations governing online gaming in the Philippines, all players must be at least 21 years of age. pg63 strictly enforces this rule. We verify age at account registration using valid Philippine government-issued identification. If we suspect that a player is underage, we will immediately suspend their account and investigate. Gambling is for adults — full stop.

Know the Signs

Warning Signs of Problem Gambling

Responsible gaming means being honest with yourself. If any of the following signs sound familiar, it may be time to step back and seek support. There's no shame in asking for help — and pg63 makes it easy to get it.

Financial Warning Signs
  • Spending more than you can afford to lose
  • Borrowing money or selling possessions to fund gambling
  • Hiding gambling losses from family or friends
  • Chasing losses with bigger bets
Emotional Warning Signs
  • Feeling anxious, irritable, or restless when not gambling
  • Using gambling to escape personal problems or negative emotions
  • Feeling guilty or ashamed after a gambling session
  • Difficulty concentrating at work or school
Social Warning Signs
  • Neglecting family, friends, or work responsibilities
  • Lying to loved ones about how much time or money you spend gambling
  • Withdrawing from social activities to gamble
  • Relationship conflicts caused by gambling behavior
Behavioral Warning Signs
  • Unable to stop or control how much time you spend gambling
  • Repeatedly trying and failing to cut back
  • Needing to bet larger amounts to feel the same excitement
  • Thinking about gambling constantly throughout the day
Self-Assessment

Is Your Gaming Still in Check?

Ask yourself these questions honestly. If you answer "Yes" to three or more, we strongly encourage you to use pg63's self-exclusion tools or reach out to a support organisation. Remember — recognising the issue is the first step toward regaining control. pg63 is here to support you, not just as a gaming platform, but as a responsible operator that genuinely cares about Filipino players' well-being.

This is not a clinical diagnostic tool. For a proper assessment, please reach out to a licensed mental health professional or contact the resources listed on this page.

Quick Self-Check — Answer Honestly

1 Have you ever gambled with money you couldn't afford to lose?
2 Have you ever lied to family or friends about how much you've been gambling?
3 Do you find it difficult to stop gambling once you start, even when you planned to?
4 Have you ever borrowed money or sold something to pay for gambling?
5 Do you feel restless, irritable, or anxious when you try to reduce or stop gambling?
6 Have you ever chased losses — kept gambling to try to win back money you lost?
7 Has gambling caused serious problems in your relationships, work, or finances?
If you answered Yes to 3 or more questions, consider activating pg63's self-exclusion feature or talking to a counsellor. You can contact our support team at [email protected] to request immediate account restrictions.
Account Tools

Your Responsible Gaming Toolkit

Every pg63 account comes with a built-in set of responsible gaming controls. Access them anytime from your account settings — no waiting period, no complicated process.

Deposit Limits

Set the maximum amount you can deposit per day, week, or month. Instant to activate, and reductions apply immediately. Increases require a mandatory 72-hour review period.

Loss Limits

Cap your maximum losses over a given time period. When your limit is hit, your session ends automatically. Great for players who want a hard financial guardrail.

Session Time Limits

Decide in advance how long each gaming session should last. Get a notification when your limit is reached and choose to continue, take a break, or log out.

Cool-Off Period

Take a temporary break of 24 hours, 7 days, or 30 days. Your account is suspended during this time — no deposits, no play. A healthy reset when you need one.

Self-Exclusion

Choose to exclude yourself for 6 months, 1 year, 3 years, or permanently. Once activated, you cannot play, deposit, or receive marketing from pg63 for the full duration of the exclusion.

Marketing Opt-Out

Unsubscribe from all promotional emails, SMS, and push notifications at any time. During any exclusion or cool-off period, marketing is automatically paused on your account.

Support Resources

Where to Get Help in the Philippines

If you or someone you know needs help with problem gambling, the following organisations provide free, confidential support for Filipino players. You are not alone.

PAGCOR Responsible Gaming

The Philippine Amusement and Gaming Corporation (PAGCOR) oversees responsible gaming standards for all licensed operators in the Philippines, including pg63. PAGCOR maintains a responsible gaming framework and self-exclusion registry. Contact PAGCOR through their official government channels for guidance and complaints.

National Center for Mental Health

The NCMH (National Center for Mental Health) provides mental health support services across the Philippines, including support for behavioral addictions. Their 24/7 crisis hotline (1553) is available to all Filipinos experiencing mental health challenges, including those related to gambling addiction.

pg63 Player Support

Our dedicated support team is available to help you activate any responsible gaming tool, process a self-exclusion request, or answer questions about your account activity. Reach us at [email protected] — we respond within 24 hours and treat all responsible gaming inquiries with the utmost priority.

Common Questions

Responsible Gaming FAQ

Quick answers to the questions Filipino pg63 players ask most about our responsible gaming tools and policies.

Log in to your pg63 account and navigate to Account Settings > Responsible Gaming. From there, select Self-Exclusion and choose your preferred duration (6 months, 1 year, 3 years, or permanent). The exclusion takes effect immediately. If you encounter any difficulty, email [email protected] with the subject "Self-Exclusion Request" and our team will process it within one business day.

For the safety of our players, self-exclusion periods cannot be reversed or shortened once activated. This is intentional — it ensures that a moment of impulse does not override a decision made in your best interest. Permanent self-exclusion is irreversible. If you believe your circumstances have genuinely changed after a time-limited exclusion expires, you may contact support to discuss account reinstatement — which will include a mandatory review process.

A cool-off period is a short temporary break (24 hours, 7 days, or 30 days) designed to give you a breather from gaming. Your account is suspended during this time but automatically reactivates once the period ends. Self-exclusion is a longer, more serious commitment (6 months to permanent) intended for players who feel that gambling is becoming or has become a problem. Self-exclusion does not auto-reverse and involves additional safeguards such as stopping all promotional communications.

During registration, all players must provide their date of birth. Before processing a first withdrawal, pg63 requires KYC (Know Your Customer) verification, which includes submitting a valid Philippine government-issued ID such as a passport, driver's license, PhilSys ID, UMID, or Voter's ID. Our verification team reviews documents manually and flags any discrepancies. Accounts found to belong to players under 21 are immediately closed and any remaining balance is returned through the same payment method used for deposits.

No. Once self-exclusion is activated, all marketing communications from pg63 are immediately stopped. This includes promotional emails, SMS messages, push notifications, and any bonus offers. We take this seriously — you should not be tempted during a period when you have decided to step back. If you continue to receive marketing after activating self-exclusion, please contact [email protected] immediately so we can investigate and resolve the issue.

Account limits and self-exclusion must be requested by the account holder themselves for privacy and security reasons. However, if you are genuinely concerned about a family member's gambling behavior, you can contact our support team at [email protected] to flag a concern. We take third-party responsible gaming concerns seriously and will review the account in question with appropriate care and confidentiality.

Ready to Play Responsibly?

pg63 is built for players who want the thrill of gaming without losing sight of what matters. Set your limits, know your tools, and play smart. The fun starts when you're in control.

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Responsible Gaming Notice: pg63 is strictly for players aged 21 and above, in line with PAGCOR guidelines for the Philippine market. Gambling involves real money and carries financial risk. Set deposit and session limits before you play. If gaming stops being fun, use the self-exclusion tools available in your account settings or contact our support team at [email protected]. You can also visit our FAQ for more guidance.